We welcome clients of all ages and ethnic backgrounds. We recognise that we have a fundamental duty of care to all of these people especially those living away from home and without their normal support networks. We also recognise the additional duty of care for all under 18s. This safeguarding policy represents our belief that it is always unacceptable for a child or young person to experience abuse of any kind and it is the responsibility of all adults in contact with young people to safeguard their welfare.
We expect you to arrive on time for lessons or excursions, but we understand that sometimes this is not possible. If it is difficult for you to arrive on time every day, please tell your teachers, tutors or tour leader. If you arrive more than 15 minutes late, you will not be allowed to enter the classroom or attend the activity. If you are a student of English, you must come to 85% of your lessons. If you do not, we will not give you a certificate when you finish your course, and you may also have problems if you wish to extend your visa.
You must attend all of your lessons and activities. It is very important that we know where you are at all times. We check your name on the attendance list before every lesson or activity. If you are ill, you or your host family must contact us. You can call your Group Leader or the school emergency number, which is on your student wristband.
We work to ensure the Health, Safety and Welfare at work of all staff, students and others who may be affected by its activities. This policy is implemented and continually reviewed in all premises owned or controlled by the school, and is applicable to all staff and visitors at our site.
Our Emergency Action Plan is intended to assist partners, students, parents and staff to understand what we will do during an emergency situation if either the Gate House is closed due to unexpected or unplanned circumstances.
We are committed to providing a caring, friendly and safe environment for all our clients, so that they can feel secure and enjoy their learning.
We also do not tolerate bullying or abusive behaviour in any form.
We are committed to ensuring the welfare of all our students and staff and we do not tolerate discrimination of any kind.
We regard providing a quality service to our users as an essential to the future of English in Totnes. Not only do we want to maintain the very highest customer service, but we also want to improve it wherever possible.